1. Order Processing Time
All orders placed on Shunsky website will be processed within1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. We reserve the right to delay order processing temporarily due to inventory updates, product restocking, or system maintenance without prior notice.
2. Shipping Coverage
Shunsky provides international shipping services to most countries and regions worldwide. Customers shall ensure that the delivery address is complete, accurate, and deliverable. We are not responsible for non-delivery caused by incorrect address information entered by customers.
3. Shipping Time & Delivery Estimate
International shipping delivery times are estimated as follows:
- Standard Shipping: 15–30 business days
- Express Shipping (if available): 7–15 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to international logistics transit, customs clearance, weather conditions, peak shipping seasons, or carrier schedule adjustments.
4. Shipping Fees
All shipping costs are calculated based on product weight, size, destination country, and shipping method. The exact shipping fee will be displayed during checkout before payment. All shipping fees are non-refundable once the order has been shipped.
5. Customs & Import Duties
All international shipments may be subject to import taxes, customs duties, VAT, or brokerage fees imposed by the destination country. These fees are the sole responsibility of the buyer. Shunsky does not cover any customs charges, import fees, or local taxes after shipment departure.
6. Shipping Damage & Loss
Our furniture products are professionally packaged for international transportation. Minor scratches, extrusion marks, or slight color variations caused by long-distance international transportation are normal and do not qualify as defective products.
For severe damage or total loss during transit, buyers must file a damage claim with the local logistics carrier or shipping company directly. Shunsky will provide necessary supporting documents to assist claims but will not be liable for logistics-caused damage or loss.
7. Unsuccessful Delivery & Returned Packages
If a package is returned due to unsuccessful delivery, customer refusal, unclaimed status, or incorrect address, the return shipping cost and reshipping fee will be borne by the customer.
8. Force Majeure
Shunsky shall not be held responsible for shipping delays, suspension, or delivery failures caused by circumstances beyond our control, including natural disasters, extreme weather, public health emergencies, customs policy changes, war, or logistics company suspension.
9. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately after publication on this page. Continued use of our website and placing orders after updates constitute acceptance of the latest policy.